Refund Policy
ORDERS, APPROVAL, RETURN POLICY
Account and Credits. Before initiating an Order, You must first register as a Customer and create a Lingo account. You agree to keep all account information updated and accurate at all times. Any personal information you provide will be subject to the Lingo
Payment. Before initiating an Order, Customer must buy sufficient Lingo credits for the Services you desire to purchase. Lingo credits are non-refundable
Lingo will apply gross-up calculation to the payment. This means that the payment to Lingo must be made in cleared funds, without any deduction or set-off and free and clear of and without deduction for or on account of any taxes, levies, imports, duties, charges, fees and withholdings of any nature now or hereafter imposed by any governmental, fiscal or other authority save as required by law. If you are compelled to make any such deduction, you will pay Lingo any additional amounts as are necessary to ensure receipt by Lingo of the full amount it would have received but for the deduction.
Order. Customer can initiate an Order by providing all the required information via the Platform, including the Quality Level for your translation as described in the Lingo Quality Policy.
Client Materials. Customer is responsible for providing the Client Materials to be translated, materials describing the context of the translation, and all other necessary materials (glossary guide, etc.) when placing the Order. Lingo may make recommendations on which source materials and in what format to provide source materials, but ultimately the quality of the results will depend on the clarity, accuracy, and comprehensiveness of the Customer’s source materials and instructions provided.
Cancellations. Customer can cancel any Order if the project has not yet been engaged by a Translator. It is not uncommon for an Order to be engaged by a Translator immediately after the Order is placed. To attempt to cancel an Order, Customer can click the “cancel button” on the Job Details page while awaiting a Translator, or contact Lingo customer support directly to inquire if the Order can be cancelled. If the Order has been picked up by a Translator, the Order cannot be cancelled and there will be no refund of credits.
Delivery of Translated Works. Lingo cannot guarantee that a particular Translator or that any Translator will choose to engage on your Order. If the Order is completed by a Translator, Lingo will return the Translated Works to Customers according to the quality level specified in the Order.
Lingo gives an estimated time for Service completion, but cannot guarantee an exact delivery time. We will email you when the Translated Works are ready for your review. Unless otherwise expressly agreed by Lingo, time is not of the essence for delivery or performance, and no delay shall entitle you to reject any delivery.
Approval or Rejection. Upon Lingo’s notification of delivery of the Translated Works, Customer will have strictly 120 hours to review the Translated Works. Customer may approve the Translated Works via the Platform. If Customer does not take action via the Platform within the 120 hour review period, the Translated Works will be deemed “Approved” and the Translator will be paid for the Translated Works. Once “Approved”, no alterations, revisions, or refunds of the Translated Works will be provided.
Due to the nature of language translation, errors in translations will inevitably occur. Customers may reject the Translated Works within the 120 hour review period if it reasonably determines that it does not meet the Quality Level that was ordered. We will perform a quality audit and typically get back to you within one business day of the rejection. If Lingo determines that the Translated Works that you have rejected did not meet the quality level specified in the Order, then Lingo will honor the rejection and provide a retranslation or allow the Order to be cancelled.
Lingo ’s liability will be limited to correcting the errors or providing refund.
Disclaimer. You agree to review any Translated Works before making such content public, and you expressly agree that Lingo will not have any liability or indemnity obligations to you based on the Translated Works if you fail to do so.